From their website:
REFUND POLICY
Though it is not often that we have unhappy customers, we are committed to satisfaction and a pleasant experience for everyone. That's the Good Ranchers' guarantee. If you are not satisfied with your purchase, we would love the opportunity to make it right. Please revisit the tent that you purchased your products or email
[email protected] within 14 days and we will gladly refund or exchange your purchase. You must provide your unopened and frozen product in its' original packaging along with your receipt or proof of purchase for a refund or exchange. Customer satisfaction is our guarantee!