Position Desired: Customer Support Associate

Cover Letter:
**** Mims and a little about me is I like to read all kinds of books, and I enjoy writing poetry, I do have a poetry book and that helps relieve stress
and cooking is my passion as well and helps relieve stress . I love cooking for my family and enjoy spending time with family which makes me a happy outgoing person.

SKILLS
Outgoing CSR offering superb customer service proficiency and passion for exceeding great customer experience.
Active Listening Speaking
Time Management Complex Problem Solving
Judgment and Decision Making Multitasking
Ability to work under pressure and meet Excel
Following guidelines
Billing
Decision Making
Listening
Microsoft Word
Microsoft Outlook
Microsoft Excel
Data Entry Alpha Numeric
Data Entry 10 Key
Typing 40 plus words a minute
Providing excellent customer service experience
Multitasking
Problem Solving
Speaking
Recording
Time Management

PREVIOUS EMPLOYER
08/2014 to 04/2019
CSR, Atmos Energy Corporation – Waco, TX

JOB DUTIES
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting bills.

EDUCATION
High School Diploma: May 2001
University High School - Waco, TX

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