Position Desired: Customer Service Represntative

Cover Letter:
TRE’ANA ****

| (832)-451-9451| ****@*****.***
SUMMARY

A dedicated, hard worker looking to pursue a challenging and fulfilling career in the field as an Front Office Specialist, where my education and training skills can be utilized independently or in a group setting.
SKILLS

Medical
· Excellent customer service skills
· Excellent phone etiquette
· Scheduling appointments
· Data Entry
· Knowledge of HIPAA compliance
· Knowledge of Medisoft and Microsoft Word and Excel
· Maintain medical records
· Insurance Verification, Authorization and, referrals
· Knowledge of CPT-4 procedure code(s), Knowledge of ICD-9 diagnosis code(s) and EOB process
· Review medical record documentation to identify services provided by physicians

Education
· CPR Licensed
· Excellent customer service skills
· Excellent phone etiquette
· Classroom Maintenance
· Curriculum Planning
EXPERIENCE

03/15-Current



12/10- 03/15 Patient Access Representative, UT Health
· Answered multi line phone system, handled incoming referrals, front desk check-in and check-out, insurance verification, collect co-pays, created new patient accounts, communicate effective and sufficiently among team, minimum manger supervision, collect mail, travel to alternative location on weekly basis, provide excellent patient care, order receiving.
Teacher/Teachers Assistant, Silverline Montessori School
· Answered 3-line phone system, provided excellent education for children as well as maintained and organized the classroom, provided excellent communication skills for the parents, kept detailed records regarding children, assisted the lead teacher, and instructed a multi grade level classroom.
12/10-02/12
Office Assistant, Dr. Andrew Green
· Scheduled Appointments, Verify insurance, Maintained patient records, Referrals.
06/10-12/10
Front Desk Receptionist, Dewitt Clinic
· Answered 5-line phone system, scheduled and confirmed appointments,

Desired Compensation / Salary:
18 per hour

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