Position Desired: Manager,receptionist,ECT

Cover Letter:
**** ****
11514 Carson Ave. Pearland, TX 77584 (***) ***-**** ****@*****.***

Profile
• Motivated and energetic
• Dedicated individual with an eagerness to learn new skills
• 3 years’ customer service experience
• 1 year management experience
• Marketing experience
• Flexible and versatile
• Sound employment record
• Ability to remain calm and deliver results in high-pressure situations
• Hardworking with excellent work ethics and attention to detail
• Microsoft Excel, Outlook, Word, and Power Point
• Millennium
• Demand Force

Experience
La Porte Independent School District – La Porte, Texas 2009-2010
AVID Tutor
• Teach organizational and study skills
• Enhanced critical thinking
• Assisted students in their readiness to enter college

Baymont Inn and Suites (La Qunita) – Houston, Texas 2012-2013
Customer Service Representative
• Schedule hotel reservations
• Customer relations
• Payment transactions
Edible Arrangements - Pasadena, Texas 2014-2015
Receptionist, and Production
• Answer Phone (take orders)
• Deal with customer Complaints
• Change orders
• Produce arrangements
• Take inventory and place orders
• Manage drivers

Amazing Lash Studio- League City, Texas 2015-Current
Studio Director
• Manage a staff of 12 employees
• Handle all customer issue in store and online
• Hiring/Payroll
• Manage daily deposits
• marketing online and in-store
• Scheduling
• Organizing promotion events

Education and Accomplishments
• La Porte High School 2009
Diploma
• San Jacinto College 2015-Current
Basic College Course Work
Working toward teaching certificate
• Amazing Lash Studio
Improved customer service and increased revenue by %50 in under 3 months
Created policy’s and procedures to be implemented by all studios
References
• Roxanne Hernandez (Edible arrangements coworker) (713)-584-3034
• ****

Desired Compensation / Salary:
$14/hr

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