Position Desired: Front Office Administrator

Cover Letter:
**** ****
Client Service Specialist
(***) ***-****
****@*****.***

Seeking a position to become a key member of an accomplished team, bringing superb front desk skills and clerical abilities in order to provide the company with exceptional customer care and administrative  services. Authorized to work in the US for any employer

Work Experience:

Customer Service Specialist
Gulf Coast Veterinary Specialists - Houston, TX
August 2017 to Present
• Check in/out clients  • Accept payments through credit card, cash or check.  • Help clients apply for credit cards and third party payment plans  • Call center  • Answer high volume calls  • Schedule appointments accordingly  • Call and confirm appointments  • Call Veterinarians to request medical records.  • Take referrals from other Veterinarian in and around the Houston area  • Keep up incoming with hospital emails from Clients and referring Clinic's  • Use transaction summary reports from practice management software to batch out the day's  payment totals.

Client Service Representative
Westbury Animal Hospital - Houston, TX
June 2015 to August 2017
• Check in/out clients  • Enter services and product charges as well as take payments through credit card, cash or check.  • Help clients apply for credit cards and third party payment plans  • Assistant for the team lead when not available  • Answer high volume calls  • Client Communication: Process templates for New Client and Referral letters, as well as send out Reminder Cards for patients upcoming recalls.  • Process Accounts Receivables statements to mail out to clients.  • Became the lead "go-to" person for new CSR's and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.  • Use transaction summary reports from practice management software to batch out the day's  payment totals. 
• Organize the end o

Desired Compensation / Salary:
$17/hr

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